Support

Most questions are answered below. For anything else, email us and we reply within two business days.

Write to us

Email support@aicleaner.app from the address linked to your Apple ID or Google account. Include your phone model, the app version (Settings, About) and a screenshot if you can.

I cleaned, but storage did not go down

On iPhone, deleted photos move to Photos, Albums, Recently Deleted, and stay there for 30 days. Open that album and tap Delete All. On Android, check the Trash in Google Photos or your gallery app. Storage figures in Settings can also take a minute to refresh.

The scan found nothing, or stops early

Make sure the app has access to all photos: iPhone Settings, Privacy, Photos, AI Cleaner, "Full Access". With "Selected Photos" the scan only sees what you picked. Large libraries (over 20,000 items) can take a few minutes on older phones; keep the app open.

I deleted something by mistake

Check Recently Deleted (iPhone) or Trash (Android) first; items stay there for 30 days. If you also emptied that folder, restore from your iCloud or Google Photos backup. We cannot recover files ourselves, because they never leave your device.

Private library PIN

The PIN is stored only on your phone and we cannot reset it. If you still have Face ID or Touch ID enabled for the library, use that to get in and set a new PIN in Settings. If the app was deleted, the library was deleted with it.

Cancel or get a refund

iPhone: Settings, tap your name, Subscriptions, AI Cleaner, Cancel. For refunds use reportaproblem.apple.com.

Android: Play Store, your profile, Payments and subscriptions, Subscriptions, AI Cleaner, Cancel. For refunds use the Play Store order history.

Deleting the app does not cancel a subscription. If the store declines a refund you believe is fair, email us with the order number and we will look at it.

Restore a purchase on another device

Open Settings in the app and tap Restore Purchase while signed in to the same Apple ID or Google account you bought with.

Video compression looks worse than expected

Compression is a trade-off. Pick a higher quality setting (50 % or 30 %) for clips you care about. The original is only replaced when you confirm, so compare both first.

Report a security issue

If you believe you found a vulnerability, email support@aicleaner.app with "Security" in the subject. Please do not post details publicly before we have had a chance to fix it.